2059 Lamberts Branch Road
Miami, FL 33128
Sep 10, 2012
Ms. Denise Bowman
City of Rosenberg
4845 Rainy Day Drive
Cambridge, MA 2141
Dear Denise Bowman,
I am writing to express my interest in your available position for a 911 Operator at City of Rosenberg. I believe the skills and experience I have to offer would be very beneficial in being successful for this position and am confident that I can meet and even exceed your expectations.
With previous Call Center experience that includes working under pressure and the ability to handle stressful situations calmly and effectively in which the right decisions had to be made without hesitation, I can stand out above the rest when it comes to your search for the right candidate.
I excel in the ability to make anyone calm even during the most stressful emergencies. One of my strongest assets includes communicating effectively with callers who are frightened or nervous in order to allow them to explain the situation so that it can be properly dispatched to the appropriate emergency team.
While the job of a 911 operator can be very stressful, it can also be especially rewarding as I have a passion for helping others that I believe would make me a very strong member of your team. In addition, my strong computer skills and attention to detail would ensure that everything is documented appropriately – essential when working in almost any position, especially when it entails public service work.
I would appreciate the opportunity to meet with you in person to discuss my strong qualifications, background and your position at your earliest convenience. I can be contacted at any time for an interview at (111)-683-1982 and look forward to your call.
Resume Attached as MS Word Document
Once you have finished formatting your resume, it is time to take a good hard look at your cover letter. While it can be easy to assume that your resume is what really matters, some hiring managers pay more attention to your accompanying letter. Take a cue from this free dispatcher cover letter sample so that you do not make any errors on your own.
Free Dispatcher Cover Letter Sample
Dear Ms. Shephard,
I understand that dispatchers have a very important job. With seven years of experience working for the Virginia Department of Transportation, I believe I have the qualifications you are looking for.
First and foremost, communication is arguably the most important quality a dispatcher needs to have. Throughout my last job, I never received a single complaint for failing to convey the proper information. I did this by always writing down material relayed to me so that I could recall it word for word.
Additionally, I have demonstrated that I am capable of maintaining a cool head during stressful emergency situations. Two years ago, a train ran off the tracks. I quickly had to transmit all essential information to our local fire and police department. They were able to get out there right away. Fortunately, no passengers were on the train, and the conductors sustained minimal injuries.
I hope to speak with you further about my relevant qualifications. I understand you must be very busy, so thank you for taking the time to consider my application.
What to Include in a Dispatcher Cover Letter
Hiring managers read a ton of cover letters, so you need to make yours stand apart from the rest by avoiding common clichés. For example, stop yourself from using the word “I” so much. Avoid overused phrases in the business world such as “think outside the box.” There is no need to put in your cover letter that you have references available upon request. Finally, there is no need to write a novel when a single page or even half a page will suffice. The free dispatcher cover letter sample covers all these points nicely.
Industry Specific Skills to Include
Plenty of skills need to be conveyed in addition to all the material presented in the free dispatcher cover letter sample above. If you possess any of the following skills, make sure to add them to your own document.
• Listening: When speaking with someone over the radio, it might be tough to quite make out what he or she is saying. Take the time to really understand a person.
• Empathy: Dispatchers occasionally have to deal with emergency situations, so you need to remain calm and show understanding
• Multitasking: There is a lot a dispatcher needs to do when a call comes in, including taking notes, coordinating responses, and utilizing mapping software.
• Decision-making: When someone calls in, you need to be able to decide which course of action would be best.